Tag : CX
Revolutionizing CX in 2024: Top Trends for CIOs
Delivering exceptional customer experiences stands as a cornerstone for enduring customer engagement. Adapting to evolving needs and expectations mandates a precise orchestration of information, services,...
Talkmap Announces Talkdiscovery Version 8.0, Featuring Continuous Intent Discovery (CID)
Talkmap has been working with GPT and LLMs since 2018, leveraging our world-leading expertise in linguistics, LLMs, & generative AI to deliver patented, specialized AI within our...
TELUS International Appoints New Chief Transformation Officer To Enhance Its Digital Transformation Capabilities
Beth Howen brings more than two decades of experience in driving digital transformation for large enterprises in the technology industry. TELUS International, a leading digital customer...
ConneXio Cloud Aims to Revolutionize CX and Software for Businesses
ConneXio team has been there went there when it comes to CX, Contact Centers, Software and Resources. Their new platform, ConneXio Cloud, will be the...
NICE Named Overall Leader in Technology Excellence and Customer Impact in 2022 SPARK Matrix Speech Analytics Report
NICE CX Analytics recognized for improving blended self and human service experiences with AI purpose-built solutions for CX NICE announced that it has been recognized as...
UJET Wins Prestigious Best of Enterprise Connect 2022 Overall Award
Disruptive Contact Center Platform Also Recognized for Innovative Use of Artificial Intelligence in CX UJET, Inc., the world’s most advanced cloud contact center provider, announced...
Alida Recognized on the 2021 List of Best Workplaces in Technology in Canada
Alida, a leader in Total Experience Management (TXM), announced that it has been named on the 2021 list of Best Workplaces in Technology. Alida received...
Stream I.T. Consulting Ltd. Joins the Alida Partner Network to Optimize Customer Experiences in Asia
Partnership will enable brands to create enhanced customer experiences through listening and acting on customer feedback Alida, a leader in Total Experience Management (TXM), announced...
TTEC Resolves Cyber Incident
TTEC Holdings, Inc., one of the largest global CX technology and services innovators for end-to-end digital CX solutions, resolved the cyber attack on its technology...